Returns & policy

In case of loss or misplacement of the goods, we will reimburse you the total amount of the order (material plus shipping) or we can deliver the goods again.

If you are not satisfied with the product, sealed and in perfect condition, within 24 hours of receipt of our shipment, you can return it to us in its original packaging, and we will reimburse the price of the products but not the shipping costs or the cost of return. 

Also, if the package arrives in bad conditions (broken products) due to transport manipulation, please state this on the delivery note of the carrier. Besides, if the product is not as requested by the customer, Candle Art will bear the cost of return and reshipment; please note this on the delivery note of the carrier and, once signed by him, return it to Candle Art.