Use policy

Return Policy

In case of loss or misplacement of the goods, we will reimburse you the total amount of the order (material plus shipping) or we can deliver the goods again.

If you are not satisfied with the product, sealed and in perfect condition, within 24 hours of receipt of our shipment, you can return it to us in its original packaging, and we will reimburse the price of the products, but not the shipping costs or the cost of return.

Also, if the package arrives in bad conditions (broken products) due to transport manipulation, please state this on the delivery note of the carrier. Also if the product is not as requested by the customer, Candle Art will bear the cost of return and reshipment, please note this on the delivery note of the carrier and once signed by him, return it to Candle Art.

Privacy Policy
Data protection update (GDPR)

In accordance with the provision of the European regulation (EU) 2016/679, for the General Data Protection Regulation (GDPR), Candle Art informs that the personal data provided, voluntarily, when filling in any of our forms (contact, newsletter request, recommendation, advertisement insertion, or others) will be automatically incorporated into the candleart.es database, confidentially.

This file will have the purpose of collecting basic data, in the event that a service is contracted, or to keep the user informed about training, professionals, products and services of interest. Therefore the user or client, by filling in our forms, gives their consent to receive our information.

The user may exercise, if he/she so wishes, the right to access, cancel, rectify and oppose the personal data that form part of our file. To do so, please contact us at the e-mail address comunicacion@candleart.es.

Unless prior express written authorisation has been given, any transmission, transfer, sale or rental and/or public exhibition of all or part of the website is prohibited. It also allows visitors to use the data and content offered exclusively for their personal, private and non-profit use. The use, modification, reproduction, communication or distribution for profit-making purposes on any medium whatsoever is strictly forbidden.

Candle Art is not responsible for the content, accuracy and updating of the information provided by other natural or legal persons and which appears on the website or which is referred to from links or other systems. Persons who send any information to Candle Art undertake to ensure that it is truthful and does not violate any third party rights or the law.

Candle Art reserves the right to change, modify, extend the contents, information, etc. of this website at any time and without prior notice. It is Candle Art’s intention that this website should operate as efficiently as possible, using all reasonable means to achieve this.

Candle Art declines any responsibility for any possible damage which may arise from the lack of availability and/or continuity of this website and all the services which are advertised on it.

Candle Art is not responsible for any interference and services that may be provided on the website by third parties or companies and declines any responsibility for any damage that may be caused to third parties through unauthorised intrusions beyond the control of Candle Art.
All content displayed on the website and in particular, designs, text, graphics, logos, icons, buttons, software, trade names, domain names, trademarks, industrial designs or any other signs susceptible of industrial and commercial use are subject to intellectual and industrial property rights held by Candle Art.

Use of this website implies acceptance of the terms and conditions contained on this site. Any disputes relating to this website will be governed exclusively by the law affecting the Spanish State, all users agree to comply with and respect this clause.

26 May 2018

_______________________

In compliance with Law 34/2002, of 11 July, on information society services and electronic commerce, JOAQUÍN PÉREZ ALONSO informs you that it is the owner of the website WWW.CANDLEART.ES.

In accordance with the requirements of article 10 of the aforementioned Law, JOAQUÍN PÉREZ ALONSO informs you of the following details: The owner of this website is JOAQUÍN PÉREZ ALONSO, with CIF 46990318F and registered office at C/ RIUS Y CARRIÓ 14 bajos. 08904 HOSPITALET DE LLOBREGAT – BARCELONA – SPAIN.

Tel. 675.384.469

E-mail: comunicacion@candleart.es

User and responsibilities

The navigation, access and use of the website, confiere the condition of user, by which they accept all the conditions of use set forth herein without prejudice to the application of the corresponding regulations of mandatory legal compliance as appropriate.

The website provides a wide range of information, services and data. The user assumes responsibility for the correct use of the website. This responsibility extends to:

– The veracity and legality of the information provided by the user in the forms for access to certain content or services offered by the websites. You will also be responsible for the use you make of the access codes you have obtained by filling in the aforementioned forms.

– The misuse of the information, services, data, or against the Law, morality, good customs or public order, or that in any other way may involve damage to the rights of third parties or the operation of the website may be reprimanded by those responsible for the website in the form of a sanction or expulsion from the website.

Link policy and exemptions from liability

Candle Art (Joaquín Pérez Alonso) is not responsible for the content of the web pages that the user can access through the links established on its website and declares that under no circumstances will it examine or exercise any type of control over the content of other pages on the network.

Nor does it guarantee the technical availability, accuracy, veracity, validity or legality of pages outside its property which may be accessed through the links.

Candle Art (Joaquín Pérez Alonso) declares that it has adopted all the necessary measures to avoid any damage that may be caused to users of its website as a result of browsing its web pages. Consequently, it is not responsible, in any case, for any damage that the user may suffer from browsing the Internet.

Modifications

Candle Art (Joaquín Pérez Alonso) reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. Both with regard to the contents of the website, and in the conditions of use of the same or in the general conditions of contract. Said modifications may be made, through its website, in any manner admissible by law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications.

Reservation of cookies

Candle Art (Joaquín Pérez Alonso) reserves the right to use cookies in the user’s browsing of its website to facilitate the personalisation and comfort of browsing. Following the company’s data protection policy, we inform you that the cookies are associated with the anonymous user and their computer, and do not provide the name and surname of the user.

The user has the possibility of configuring their browser so that they are informed of the reception of cookies, being able, if they so wish, to prevent them from being installed on their hard drive. However, the installation of cookies is not required to access the website.

Data protection

In accordance with the provisions of Organic Law 15/1999 on Data Protection, users of the website are informed that the personal data collected by the company through the forms on its pages will be entered into an automated file under the responsibility of candleart.es (Joaquín Pérez Alonso) in order to facilitate, expedite and fulfil the commitments established between the two parties.

Likewise, Candle Art (Joaquín Pérez Alonso) informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address JOAQUÍN PÉREZ ALONSO ; C/ RIUS Y CARRIÓ 14, 08904 HOSPITALET DE LLOBREGAT – BARCELONA – SPAIN.

NIF: 46990318-F

Tel.: 675.384.469

E-mail: comunicacion@candleart.es

As long as the contrary is communicated, it will be understood that the data have not been modified, and that there is consent to use them in order to be able to fidelizar the relationship between the parties.

Intellectual property

The intellectual and industrial property rights derived from all the texts, images, as well as the means and forms of presentation and assembly of its pages belong, by itself or as an assignee, to Candle Art (Joaquín Pérez Alonso) and are, therefore, works protected as intellectual property by the Spanish legal system, with both Spanish and Community regulations in this field, as well as international treaties relating to the matter and signed by Spain, being applicable to them.

All rights reserved. In compliance with the Intellectual Property Law, the reproduction, distribution, public communication and use of all or part of the contents of its web pages is expressly prohibited without the express consent of Candle Art (Joaquín Pérez Alonso).

Copyright, all rights reserved, 2023. The Candle Art logo and brand have been registered in favour of Candle Art. Any act of reproduction, distribution and/or public communication of the contents of this website (photographs, texts and candles) is expressly prohibited. For any act of publication and/or diffusion, the corresponding authorisation must be requested.

Legal actions, applicable legislation and jurisdiction

Candle Art (Joaquín Pérez Alonso) also reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its web pages and content or for breach of these conditions.
The relationship between the user and Candle Art (Joaquín Pérez Alonso) shall be governed by Spanish law and shall be competent to decide on any dispute that may arise between the user and Candle Art (Joaquín Pérez Alonso), the courts or tribunals of the town of HOSPITALET DE LLOBREGAT – BARCELONA.